As with all aspects of business, some working relationships just don’t work out. If you find yourself in a less than positive relationship with your current IT support company it may be time to cut your losses and start afresh. If you aren’t getting what you want out of your current IT support contract it is important to act accordingly to ensure the switch over is as smooth as possible to keep workplace efficiency high.

Whether your current IT support company is letting you down or you just want to see if there is a better deal out there on the horizon, these tips are worth keeping in mind.

Too soon?

Do you feel like your current IT support company isn’t providing you with the level of service set out in your contract? If this is the case, you may not need to switch IT providers just yet. Make sure that you have raised these issues directly with your provider so they have the opportunity to address the problems first. You may find that this is all it takes to improve the service you are getting.

Switching providers unnecessarily is not recommended, as it is likely to rack up added expenses and cause unwanted upheaval during the transition period. However, if you find yourself in a situation where your provider continuously ignores your fair requests, it may be time to find a company better suited to your needs.

Resolve matters wherever possible

Conflict resolution is crucial when it comes to interacting with your IT support provider, especially if your provider has access to valuable business information. The truth is, until you have made the switch your business will remain dependent on your IT support company, particularly if your support company maintains access to your website and shared documents. In a worst case scenario forming a bad relationship with your IT company could lead them to lock you out of your own systems and effectively holding your information at ransom.

Of course this is unlikely, but it is best to keep things civil and maintain a professional relationship so that the transition is not effected by the relationship. During the switch over, make sure you have back ups of all your files and change all your passwords so that only you and your new support company have access to your company files. Maintaining a good relationship with your old IT support company may work in your favour when it comes to switching. The hand over can be made all the easier with both companies working side by side to transfer information. Be prepared to pay the outgoing service for their help during the hand over.


If you do have a bad experience with your supplier or no longer found your contract adequate, you can use your experience to adapt your old agreement and create one that better suits you. Before you rush into signing anything, take a little time to review your last service, and note down the things that worked and the areas that needed improvement. Bringing this information to the table from day one, provides your new IT support company with a clear vision of what your are looking for.

Whether you are considering outsourcing your IT services for the first time or are looking for a new provider better suited to your needs, it is important that you speak to IT professionals before you make your decision.