Getting the most from your IT support can be a tricky business. It doesn’t matter if you work for a large company or if you’re a small business. Ensuring your IT systems are working well is vital to your productivity. Here is a simple guide to what to try first and a few tips on communicating effectively with your IT techinician. It doesn’t matter where you are based. From Aberdeen to Bristol, IT support is vital to everyone.
What to try first
A common complaint from many IT technicians is people often just call up having tried nothing simple themselves first. You’ll want to make sure that the problem you are having can be repeated and isn’t just a one off glitch. Depending on the problem why not try restarting your browsers, disabling any extensions, clearing the internet cache and clearing out all of the cookies. This way you are starting fresh and this might just sort your problem. If your internet isn’t working then try unplugging the router for ten seconds. Turn off any extra downloads as these can slow down your internet performance. If that doesn’t work then make sure you are actually getting the speed you usually get by performing a speed test online. For more general problems you should always try restarting the whole computer, closing down any extra applications you are running and freeing up some disk space.
Communicating Effectively with IT Support
You’ve tried everything you can think of and the problem just keeps coming back. It’s time to make that call. Write down everything you have already tried as this will make it easier to remember. You should remember that your IT support are not mind readers so telling them everything you have done to your system is a good idea. It’s always helpful to take a screen shot of the problem or record a screen cast. Your IT support technician is going to have to assume that you know nothing, so don’t take offence.
When working for a larger company the occasional serving of tea and biscuits to your IT department might just help you get a problem sorted out earlier. Avoid asking your IT department for help with your home computing problems. They probably get asked all the time and most people don’t actually like saying no. Assume that your work computer is being monitored by IT and do tell them if you have deleted anything you shouldn’t of.
The last step is to remember to keep calm.
Getting the most out of your IT support is not difficult and with a little thought can make all the difference in the world to you when you have a problem.